Refund Policy

You have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Eric Lenz, Lauchstädter Str. 24, 04229 Leipzig, Germany, e-mail: support@ericlenz.photography) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

ATTENTION!

When purchasing digital products (FCP Plugins, LUTs and other digital goods in the form of software or files), the purchaser automatically waives the right of withdrawal, as digital goods/downloads irrevocably become the property of the purchaser after download. In this case, a revocation can only be made if the buyer has not yet downloaded the files.

Exceptions:

All the legal speech aside, I’m not a prick. Contact me if you have any trouble or are dissatisfied with the Plugins, LUTs or other digital goods. In some cases, I made exceptions and issued a refund; in other cases, we figured it out, but in all cases, we found a solution.

Ethics are more important than money.